How to Run a Successful Automotive Repair Shop

Auto_Repair_shopAs long as people rely on cars as their primary form of commuting, there will be plenty of opportunities for tow truck and auto repair business. Getting started in auto business can be both easy or a nightmare. You can get started by establishing your own business or by purchasing an already established one. By acquiring an already established one, you will immediately acquire appropriate equipment and location, as well as experienced employees.

If you are starting an auto business from scratch, you will need to look for a high traffic location, purchase and lease the necessary equipment and hire staff with the right mechanical experience. You will also have to set your ethical standards upfront as many customers are shy to get into an auto business which has no reputation. To successfully run an auto repair shop, and have a steady income, there are specific issues you have to observe strictly.

State Your Ethical Standards

It is essential to set up your ethical standards and the standards your business will have to follow as a culture. You need to have a statement of ethics printed and hang it in an easily accessible place where your customers can read it with ease. Your ethics statement should be centered on honesty with your customers and a pledge not to overcharge them. You should always strive to their satisfaction.

 

Offer Guarantees

guaranteeAmong the most tough issues in business is to offer guarantees, but yes you can offer it. When a customer is committing to an expensive car repair such as engine change, they want to have some assurance that their vehicle will be adequately attended to. You will need to take care of any unfortunate situations if they do occur. Offer guarantees based on some certain time spans or mileage to show that you stand by your words and that you trust your delivery.

 

Treatment of Employees

It is very important to treat your employees well to avoid high turnover. An auto repair shop has a high turnover of employees due to high standards required in maintaining the quality of service. If your business has a high turnover of employees, it may be a wrong signal reputation-wise. When you find a good and reliable mechanic, treat them with respect, pay them well and offer a right work-life balance. Customers who build up their trust with a particular mechanic will always come back for servicing and are highly likely to refer their friends to you.

 

Resolve Customer Complains Amicably

There is no shortcut to the statement above. Your customers are your bosses, and you need to ensure that they are satisfied. Yes, there might always be some unreasonable customers, but you will ever need to make the best decision for your business. If any problem raises, discuss it soberly without having an unbiased judgment and establish the cause of the problem. Reward repeat customers and make them feel wanted and valued. When you treat them well, they are likely to refer their friends to your business.

Twitter Digg Delicious Stumbleupon Technorati Facebook Email